FAQ

• How long are shipping times?

Your products will ship within one to five days of you placing your order and then take 10-20 days to reach your doorstep. Each product of GettyGetty has an estimated delivery time that you can find in the product description.

• What´s your return policy?

Instead of returning Items you can contact us for a refund. Why? Returns run counter to our emphasis on sustainability: every return has an carbon footprint. So just tell us what went wrong, send along a pic with description, and we will give you your money back in full once we have checked it. Then if possible you can donate your product to a local charity or recycle it.

• Can i cancel my order?

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get send out out before we can process the cancellation. So if you cancel your order but still receive the package then please go ahead and do one of the three things, recycle it, donate it or enjoy it!

•  What happens if i receive the wrong Item?

If there is an issue with your item -- if it´s the wrong size, wrong color, detective or otherwise not exactly what you wanted -- then simply notify us and we will give you a refund after we checked it.

• Do you offer exchanges?

We do not offer exchanges. However if for any reason yo didn´t get the exact product you expected, just let us know and we´ll get you a new one (when available).